Competition for customers’ mindshare is at an all time high
You want to capture their mindshare
Customers expect a great experience
But customer loyalty programs are complicated
Complicated program parameters and interfaces. Different stakeholders with different goals. Managing it all with spreadsheets or custom-built systems. A nightmare.
Enter Fielo
We make loyalty simple
Program design and management
Use point-and-click to define incentive specifications and rules
Customer experience
Design/provide a customer portal with the information and tools they need
Best-practice guidance
Utilize Fielo’s “how-to” workshops and online learning resources
Experience the Fielo difference
See how we can help you drive customer engagement and higher sales.
Features that help you boost your customer loyalty
With Fielo, you can create an engaging loyalty program that will drive high participation and exceed your retention goals.
Be more relevant
Customer segmentation
Level/tier management
Multi-language support
Individual, team or company targeting
Setting achievement goals
Single-action incentives
Multi-action incentives
Gamification
Pre-defined achievement models
Progress tracking
Getting them to do the right things
Purchase behaviors
Engagement behaviors
Learning behaviors
Customer experience behaviors
Social advocacy behaviors
Determine the value of what they do
Multiple reward types
Cashback management
Budget management
Level based rewarding
Global reward catalog
Communicate what it is you want
External messaging integration
Incentive actions messaging
Email campaigns
Get insights into how you are doing
Pre-built report and dashboards
Goal settings for KPIs
Program performance metrics
Member performance metrics
Program administration
Multi program
Incentive templating
Incentives scheduler
Member Consent Management
Lightning Components for customer portal
Integration
External messaging provider
Salesforce B2B Commerce
External Reward Provider
Open APIs for data integration
Open API for 3rd party portal
Incentive Simulator API (simulationService)
Incentive program types
Different types of incentive programs to simplify rewards management, including:
Points program
Customers earn points -- redeemable for rewards -- on meeting or exceeding incentive goals.
Rebate / Cashback program
Customers earn rebates on product purchases, for the purchase itself, or for contributing behaviors that result in the purchase.
Benefits
Provide exclusive, customizable benefits, like exclusive purchase offers, invitations to special events, or the ability to personally weigh in on brand decisions.
Referral program
Provide discounts or coupons for next purchases to customers who refer new customers.
"We've been working with them for 4 years and it´s been a great experience, we definitely recommend them."
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