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It’s really hard to
retain your customers

The solution: a modern customer loyalty program

Customer are more knowledgeable and fickle

Customer are more knowledgeable and fickle

Competition for customers’ mindshare is at an all time high

Competition for customers’ mindshare is at an all time high

You want to capture their mindshare

You want to capture their mindshare

Customers expect a great experience

Customers expect a great experience

Enter Fielo

We make loyalty simple

Program design and management
Customer experience
Best-practice guidance

Program design and management

Use point-and-click to define incentive specifications and rules

Program design and management

Customer experience

Design/provide a customer portal with the information and tools they need

Customer experience

Best-practice guidance

Utilize Fielo’s “how-to” workshops and online learning resources

Best-practice guidance
Experience the Fielo difference

Experience the Fielo difference

See how we can help you drive customer engagement and higher sales.

Schedule a demo

Features that help you boost your customer loyalty

With Fielo, you can create an engaging loyalty program that will drive high participation and  exceed your retention goals.

Be more relevant

  • Customer segmentation
  • Level/tier management
  • Multi-language support
  • Individual, team or company targeting

Setting achievement goals

  • Single-action incentives
  • Multi-action incentives
  • Gamification
  • Pre-defined achievement models
  • Progress tracking

Getting them to do the right things

  • Purchase behaviors
  • Engagement behaviors
  • Learning behaviors
  • Customer experience behaviors
  • Social advocacy behaviors

Determine the value of what they do

  • Multiple reward types
  • Cashback management
  • Budget management
  • Level based rewarding
  • Global reward catalog

Communicate what it is you want

  • External messaging integration
  • Incentive actions messaging
  • Email campaigns

Get insights into how you are doing

  • Pre-built report and dashboards
  • Goal settings for KPIs
  • Program performance metrics
  • Member performance metrics

Program administration

  • Multi program
  • Incentive templating
  • Incentives scheduler
  • Member Consent Management
  • Lightning Components for customer portal

Integration

  • External messaging provider
  • Salesforce B2B Commerce
  • External Reward Provider
  • Open APIs for data integration
  • Open API for 3rd party portal
  • Incentive Simulator API (simulationService)

Incentive program types

Different types of incentive programs to simplify rewards management, including:

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